Refund Policy

01 Overview

This Refund Policy explains the circumstances under which payments made for InterviewShield plans may be reviewed for a refund.

02 Free Plan

The Basic plan is provided without a subscription charge and is therefore not eligible for a refund.

03 Paid Plans

Payments for Silver and Gold plans are generally non-refundable after the selected plan has been successfully activated and its paid features have become available.

04 Eligible Refund Situations

A refund request may be considered in the following situations:

• The same transaction was charged more than once.
• Payment was completed, but the selected plan was not activated.
• A verified platform issue prevented access to the paid plan and could not be resolved within a reasonable period.
• The payment was processed incorrectly because of a confirmed platform or payment-processing error.

05 Non-Refundable Situations

Refunds will normally not be provided in the following circumstances:

• The customer changes their mind after plan activation.
• The customer does not use the available plan features.
• Camera, microphone or video issues are caused by the customer's device, browser, internet connection or denied permissions.
• The account is restricted because of platform misuse, unlawful activity, payment fraud or violation of the Terms & Conditions.
• The organisation fails to obtain required participant consent before monitoring or recording.
• The customer expects monitoring alerts or risk indicators to guarantee a particular hiring outcome.

06 Refund Request Period

Eligible refund requests should be submitted within seven calendar days from the payment date.

07 How to Request a Refund

Send the refund request to the official support email:

Include the registered email address, company name, selected plan, payment ID, payment date and a clear description of the issue.

08 Review Process

Refund requests will be reviewed using payment records, plan activation status, account activity and available technical logs.

Additional information may be requested before a final decision is made.

09 Approved Refunds

Approved refunds will be returned through the original payment method.

Processing time may vary depending on the payment provider and the customer's bank.

10 Plan Cancellation

Stopping use of InterviewShield or requesting account closure does not automatically create a refund entitlement for an already activated plan.

11 Contact